F.A.Q

How long does shipping take?

Generally, orders will be processed within 48 work hours & 4~5 work days to deliver once it's shipped out. For pre-sale or customized items, please confirm shipping time with our service via customer@victoriawig.com.

How much does shipping cost?

Standard shipping is FREE!

Only a small amount of shipping fee is charged in other areas. (You can check your shipping fee at the time when doing payment)

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

Can I dye /bleach or restyle the hair?

Yes. Virgin hair could be dyed/bleached or restyled. Hair can be bleached to color 27. And we recommend getting them colored or styled by a professional and experienced hairstylist who has  experience on working with hair extensions. We strongly don’t recommend frequent processing,  for it will damage your hair.

The knots on here are bleached?

The knots are lightly bleached. Most of our clients like to bleach and customize it by themselves.

How long can it last?

The quality and lifespan depend on how they are worn and how carefully they are taken care of. Using the gentle shampoos, drying it in a low heat hair conditioner, use oil conditioner to nursing it carefully will prolong its lifespan. Taking very good care of it will make the hair last at least one year.

Will the hair keep its pattern well after being washed?

The body wave featured “loose texture”will turn to natural wave or natural straight after being washed. Other texture  will keep its pattern.after being washed.

Does it shed or tangle?

We promise all our hair will be checked carefully before shipment, with a minimum of shedding or tangling with correct care & use method.

Can I modify or cancel the order ?

Order canceling and modifying is available within 24 hours since you put an order. We won't accept any order canceling modifying beyong 24 hours, for the goods will have been shipped out during that time.

How can I pay for it?

We support PayPal for its convenience and safety. You can pay for your order by PayPal directly in your shopping cart. (If you want to use another payment method, please feel free to contact us.)