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F.A.Q

How long does shipping take?

Generally orders will be processed within 48 work hours & 2~4 work days to deliver once it's shipped out. For pre-sale or customized items, please confirm shipping time with our service via customer@victoriaswig.com.


How much does shipping cost?

Standard shipping is FREE! (only for North America & Europe)

Only a small amount of shipping fee is charged in other areas. (You can check your shipping fee at the time when doing payment)


When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.


How can I pay for it?

We support PayPal for its convenience and safety. You can pay for your order by PayPal directly in your shopping cart. (If you want to use another payment method, please feel free to contact us.)


How long can it last?

The quality and lifespan depend on how they are worn and how carefully they are taken care of. Using the gentle shampoos, drying it in a low heat hair conditioner, use oil conditioner to nursing it carefully will prolong its lifespan. Taking very good care of it will make the hair last at least one year.


Does it shed or tangling?

We promise all our hair will be checked carefully before shipment, with minimum of shedding or tangling with correct care & use method.

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